Refund Policy

This policy covers what you pay vibld for: Build and Ship subscriptions, monthly or annual, and one-time top-ups. Prices and what each includes are on the pricing page and in our Terms of Service. All payments are taken by Stripe.

No surprise charges

Usage stops at your plan's monthly allowance and any credit you hold; nothing is billed for going past it. More spend means buying a top-up yourself, or turning on auto-reload in the builder. Auto-reload is off unless you turn it on: it then charges your saved card for a $10 top-up when less than $1 is left to spend, never more in a month than the limit you choose ($10 to $100), and you can turn it off at any time. Auto-subscribe, on the Free plan, is off unless you turn it on too: it then starts a monthly Build subscription on your saved card, once, when less than $1 is left to spend, and that subscription renews and is canceled like any other (below). Saving a card for the Free plan's monthly allowance charges nothing, so there is nothing to refund.

Canceling a subscription

Cancel at any time from Manage billing in the builder, which opens Stripe's billing portal. Canceling there takes effect at the end of the period you have already paid for, and your plan stays active until then. Once a subscription is no longer active, your account has the Free allowance. Unspent top-up credit stays usable until it expires, twelve months after purchase.

Deleting your account cancels any subscription at once, with no refund of the period already paid for. When an account is closed or deleted, its unused credit and allowance, whether paid for, free or from referrals, are forfeited, with no refund.

Monthly plans

We do not prorate or refund the remainder of a month already paid for, except where the law requires.

Annual plans

You can cancel an annual plan at any time and get a prorated refund for the whole months of it left unused. To ask for one, email billing@vibld.com. Canceling in the billing portal on its own stops the plan renewing at the end of the year, without a refund.

Top-ups

A top-up costs $10 and adds $8.00 of model spend. Top-ups are not refunded once bought, whether or not the credit has been used.

Errors and outages

If you are charged in error, or a sustained vibld outage prevented you from using a plan you paid for, email billing@vibld.com and we will make it right.

How a refund is made

Refunds are issued by us through Stripe, to the payment method that paid. Nothing in the builder issues one automatically. When a payment is refunded, the credit, allowance or plan it bought is removed from your account automatically.

Disputes and chargebacks

Please email billing@vibld.com before disputing a charge with your bank; we can usually settle it faster. If a dispute is decided against us, the credit, allowance or plan that payment bought is removed from your account automatically, as it is after a refund, and we may suspend the account until the matter is resolved.

Referral rewards

A referral reward is paid when the referred account's first payment clears. If that payment is refunded, or a dispute over it is lost, the reward is taken back from both accounts' granted credit, down to zero at most; nobody is left owing money, and purchased top-up credit is never reduced for this. A refund of a different, later payment does not affect the reward.